Employees and payroll

Good evening, @kbatson. 

Thanks for joining in on this thread. Allow me to point you in the right direction to get this handled. 

Since none of the steps above worked, I recommend contacting our Payroll Customer Support Team for further assistance. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button/hyperlink. 
3. Enter your question/problem and press Let's talk. 
4. Scroll down and select to Get a callback. 

It's that easy! 

Keep us updated on how it goes. We're always here to lend a helping hand. Have a wonderful Friday!