Zack,

First off, I applaud you for actually LISTENING to people, and LOOKING at the issue, rather than the standard QB response of how important we are, and cut/pasting the same steps that aren't working.  You are the FIRST person I have seen do that, so kudos to you.

But seriously.  This is a closed issue?  Creating duplicate records is the permanent solution to a critical function that simply doesn't work?  This is unacceptable.  Please add my comment to this 'closed' ticket, or if possible, open a new one to address this.  Contractor records are a critical function, and we are on our 4th duplicate record for ONE contractor, and it is still not functioning.  This level of functionality is a joke.  It should not be this difficult.