Zack,
First off, I applaud you for actually LISTENING to people, and LOOKING at the issue, rather than the standard QB response of how important we are, and cut/pasting the same steps that aren't working. You are the FIRST person I have seen do that, so kudos to you.
But seriously. This is a closed issue? Creating duplicate records is the permanent solution to a critical function that simply doesn't work? This is unacceptable. Please add my comment to this 'closed' ticket, or if possible, open a new one to address this. Contractor records are a critical function, and we are on our 4th duplicate record for ONE contractor, and it is still not functioning. This level of functionality is a joke. It should not be this difficult.
