I have the same issue.  I have 3 credit payments on hold.  QB has held a check payment since Dec 8 2022 from a 20 year client!!!!  This is unacceptable!!!!   It’s impacting my business and my clients are bothered by this poor payment service.  If it’s not resolved this year I will stop using the QB billing service.  There is no one to talk to.  Another poor service.  

I’m reporting QB to Consumer Affairs.