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Replying to:
JDMcM
Level 3

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@fortythreetc 

 

I get the same Error Code (OLSU-1011) when I try and add AMEX again. I relayed that error code to AMEX when I was on the phone with them, and they said a number of customers have contacted them with the exact same Error Code...so they are aware, and are investigating the issue. The customer service rep sounded very confident that the issue will be resolved in a number of days...almost as if it had happened before. :)

 

The other WARNING I get doesn't have an Error Code associated with it, just a message that QB can't do anything with the account until the Send/Receive issue is resolved...which, is 100% on QB side. Not sure why we can't just cancel the request.

 

QB people...any answer for why we can't simply cancel the request? Seems like that would at least get us all moving a bit.

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