Hey there, @KRSM. 

Thanks for joining in on this thread. It's great to see a new face here in the Community. 

Since you've already spoken with your bank, I suggest contacting our Customer Support Team so they can take a closer look at your account. Here's how: 

1. Go to the Help (?) icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and select to Get a callback. 

It's that easy! 

We're always here to have your back. Let us know how the call goes. Take care!