Hi Candice,

I appreciate your suggestions.  However, my first post here on this thread indicated that I have already opened a case in 2019 ( still open? ) which was supposed to catch the eye of the engineering team.  But I have had zero response.  I have spent h- o- u- r- s on the phone with your tech support to no avail.  You guys here are great to provide links to articles but --- there is a software bug and I can't seem to get anyone higher up the food chain to listen. 

I simply have found a software problem and would like to work with you to fix it.  How can I get in touch with someone in the engineering team? 

Thank you.