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Thank you for reaching back out, MikeinFl1. I appreciate you for doing those troubleshooting steps. Since you are still experiencing issues, I encourage you to contact our Support team. They have the tools to investigate this matter more in detail, such as share screening in a secured environment. Here's how to contact support:
- Select the (?) Help menu located at the top right.
- Click Contact Us.
- Enter your concern.
- Hit Let’s talk.
- Choose to Get a call.
Please let me know how this conversation goes. Know that you are welcomed here in the Community whenever you have a question or need clarificaiton. Our team will do our very best to help! Take care.