SashaMC
Moderator

Banking

Thank you for reaching back out, MikeinFl1. I appreciate you for doing those troubleshooting steps. Since you are still experiencing issues, I encourage you to contact our Support team. They have the tools to investigate this matter more in detail, such as share screening in a secured environment. Here's how to contact support:

  1. Select the (?Help menu located at the top right.
  2. Click Contact Us.
  3. Enter your concern.
  4. Hit Let’s talk.
  5. Choose to Get a call.

Please let me know how this conversation goes. Know that you are welcomed here in the Community whenever you have a question or need clarificaiton. Our team will do our very best to help! Take care.