Have you figured this out yet?  I am having the same issue.  QB has gone downhill as far as I'm concerned.  Ever since I renewed my membership I have had these problems.  When I called customer service, they wanted me to pay a membership fee for service help on their product! That is the most ridiculous thing I have ever heard!  Your product is not working properly, so I should pay you to tell me how to go through loopholes to make it work every time I need to update?  UGH!