Have you figured this out yet? I am having the same issue. QB has gone downhill as far as I'm concerned. Ever since I renewed my membership I have had these problems. When I called customer service, they wanted me to pay a membership fee for service help on their product! That is the most ridiculous thing I have ever heard! Your product is not working properly, so I should pay you to tell me how to go through loopholes to make it work every time I need to update? UGH!
