I'm actually currently on chat with support.  My client uses 5/3 bank, which shows up in bank feeds as Fifth Third NEW.  Fifth Third bank made my client switch to a different type of account, with a different login website - Fifth Third Direct.  I can't use my 5/3 Direct login on the 5/3 NEW bank feeds login.  Even if I manually download the QBO file from the bank, QB won't allow me to upload it.  Beyond frustrated!