I'm actually currently on chat with support. My client uses 5/3 bank, which shows up in bank feeds as Fifth Third NEW. Fifth Third bank made my client switch to a different type of account, with a different login website - Fifth Third Direct. I can't use my 5/3 Direct login on the 5/3 NEW bank feeds login. Even if I manually download the QBO file from the bank, QB won't allow me to upload it. Beyond frustrated!
