Hi, @KennSchroder.

Thanks for getting back to me. Allow me to provide some information regarding with your concern.

Yes, I already watched the video and forwarded the report to our Technical Team for further investigation.

Our back-end team is working closely to get this issue resolved. I encourage you to contact our Phone Support Team so they can review your account. Agents have the necessary tools, like screen-sharing to get you back up and running.

Additionally, I'm including an article with troubleshooting steps for unexpected browser behavior: Troubleshoot Unexpected Browser Behavior.

Should you have further questions, please do let me know.