Hi, @KennSchroder.
Thanks for getting back to me. Allow me to provide some information regarding with your concern.
Yes, I already watched the video and forwarded the report to our Technical Team for further investigation.
Our back-end team is working closely to get this issue resolved. I encourage you to contact our Phone Support Team so they can review your account. Agents have the necessary tools, like screen-sharing to get you back up and running.
Additionally, I'm including an article with troubleshooting steps for unexpected browser behavior: Troubleshoot Unexpected Browser Behavior.
Should you have further questions, please do let me know.
