Hey, @KalRe. 

I appreciate you coming on this thread. 

If none of the information helped above, I recommend contacting our Customer Support Team so they can review your account with you. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit let's talk. 
4. Scroll down and pick to Get a callback. 

Please keep us updated on how it goes. Have a wonderful day!