Good morning, @Cristian Andrade. 

Thanks for chiming in on this thread. 

If you're still having issues with this transaction problem, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter you question and click Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. Have a wonderful day!