We don't want you to feel that way, RY- Cambridge.

You'll want to check with First Direct Bank if they have an ongoing bank maintenance, or a system upgrade.

Sometimes bank connectivity issue is due to bank's maintenance which hinders the connection with QuickBooks Self-Employed.

I also recommend reaching out to our QB Self-Employed support so they can check your account.

1. Click Assistant at the top.
2. Type Talk to a human.
3. Select from Message an agent or Get a callback.

Note that we have limited staff due to COVID-19, here's our available support hours.

I'll be here if you have other questions.