We don't want you to feel that way, RY- Cambridge.
You'll want to check with First Direct Bank if they have an ongoing bank maintenance, or a system upgrade.
Sometimes bank connectivity issue is due to bank's maintenance which hinders the connection with QuickBooks Self-Employed.
I also recommend reaching out to our QB Self-Employed support so they can check your account.
- Click Assistant at the top.
- Type Talk to a human.
- Select from Message an agent or Get a callback.
Note that we have limited staff due to COVID-19, here's our available support hours.
I'll be here if you have other questions.
