I truly appreciate the detailed information you've shared regarding your experience when navigating QuickBooks Online (QBO), Rikki. Your insights provided me with an idea of how we can address this. Thank you also for taking the time to perform the basic troubleshooting steps.

In QBO, there are several web browsers you can use. Since you're experiencing tab crashes in Firefox, I suggest using another supported search engine.

If you want to continue using Firefox, I recommend contacting our Customer Support Team. They have the tools to access your account securely, investigate the root cause of the crashes, and provide a resolution. Here's how you can reach them:

1. Sign in to your QBO company.
2. Click the Help button.
   
   
   
   
3. Hover to the Search tab, then select Contact Us.
   
   
   
   
4. Type in a brief description of your issue.
5. Choose between the Chat or Callback option.
   
   
   

Support is available from Mondays to Fridays, 6 AM to 6 PM PT.

I'll closely monitor this conversation, Rikki. Your patience and understanding are greatly valued while your account is being examined. Please know I'm on your side every step of the way. If you have other questions about handling your invoices or purchase orders, dropping a comment below is the easiest way to get in touch.