Thanks for getting back to this thread and providing additional details and screenshots, Chris.

I suspect that your books work unusual based on the information you added. For now, I recommend accessing your QBO in a private browser to isolate this behavior.

1. Access your QBO account using an incognito window.
   Google Chrome: Ctrl + Shift + N
   Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
   Safari: Command + Option + P
2. Clear the cache and cookies in your browser.
3. Use other browsers that are supported for QBO.

If it persists, I still recommend contacting us again. At this time, we'll need to investigate this behavior and might create a ticket if necessary.

1. In your QBO account, click on the Help icon.
2. Choose Contact us.
3. Provide a brief description of your issue and follow the on-screen instructions.

Additionally, here are some articles that provide step-by-step instructions on how to personalize your sales forms and record incoming invoices:

• Customize invoices, estimates, and sales receipts
• Receive and record invoices.

If you have further questions about managing invoice payments in QuickBooks, feel free to reach out. I'm here to assist you.