I recognize how convenient the NEW Advanced Search feature is for your research process, @jbbehar. Let me chime in and provide more information about it.

The NEW Advanced Search feature is currently only available to new subscribers. Thus, you've encountered difficulties accessing the option despite following the recommended steps diligently since it isn't supported for old subscribers yet.

See the following screenshots below for your visual reference:

Concerning the information shared with you 18 months ago, please know that we don't have a specific timeframe for when it will become available to all users.

If you need to find transactions in the register or get deeper insights into your business, see these resources for complete instructions:

• Find, review, and edit transactions in account registers in QuickBooks Online
• Run reports in QuickBooks Online

I appreciate all your effort and patience. If you have any further concerns or questions with QuickBooks functionalities, please feel free to let me know. I’ll be here anytime, @jbbehar.