Its such a pain. You have to be in the mood to make the call.   I did a chat and was provided a number to some odd technical support that told me my file was corrupt.  But they could fix it for some crazy amount of money.  It felt like a scam even thought the number was provided in a chat with QB.   I did another chat and got assistance and was walked through the upgrade.   It all depends on who you get.  I was told on this chat that this camps issue is a known one and they are working on it.  Its hard to know what to believe but, my QB is upgraded and I don't have to worry about camps for now.  Good luck!