Hi there, @Garland wallick.
Since the primary contact has already deceased, let's get it updated.
There are two options to change the primary contact. It can be done by:
- Changing it in CAMPS
- Sending a request to our team
In your case, I recommend sending a request to our Customer Care Team to help change the primary contact.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.
Here's also an article that tackles changing primary contact: Change or update the Primary Contact on your QuickBooks Account.
Please know that you can always get back to this post if you have any other questions. The Community Team and I are always here to help.
