I can imagine the hurdle you've been through in changing the account password, @janni.

You can reset the admin password before logging in to CAMPS. Here's how you can do it:

1. Select I forgot my password from the Company Login window.
2. Next, choose an email from the dropdown menu. To reset your password, the system will send you an email with a token. If your email address isn't included, select Don't see your email in the list above? and then follow the directions on the screen.
3. Enter the token you received in your email.

For QuickBooks 2019 and earlier:

1. Access QuickBooks Desktop. From the login window, choose I forgot my password.
2. Fill out the info on the form.
   • Your license number for QuickBooks Desktop. (Hold down F2 on your keyboard from the login window to see your license number).
   • Fill  in the name, email address, phone number, and ZIP code you used when you purchased the product.
   Choose OK. If your info is accurate, you’ll get a code to the primary email in your CAMPS. 
3. QuickBooks will then walk you through creating a new admin password.

I recommend contacting our Support Team if you still need assistance with the process. A live agent can help you with your login credentials and confirm the second stage (phone) verification.

Also, you'll have other option to use the Automated Password Reset Tool for QuickBooks Desktop. This will help you access your company file.

Don't hesitate to leave a comment  if you have other concerns with CAMPS or QuickBooks. We're here to back you and your business. Stay safe and have a great rest of the week!