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Replying to:
JessT
Moderator

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Hi slandry,

 

I see that everyone is thinking strangely as to why you're still asked to verify your account even if your 2FA is turned off. We'll check this for you, but I will have to route you to our Support team outside the Community. That way, they pull up your account in a more secure environment and use more tools to gather more data to investigate this further.

  1. Go to the Help menu and select the Search tab.
  2. Click Contact Us at the bottom. 
  3. Type your concern in the box and hit Let's talk or Continue
  4. Choose either Get a callback or start a chat
  5. Enter the required data and submit the request.

 

If you have other questions in mind, feel free to go back to this thread.

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