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Replying to:
JenoP
Moderator

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Hi there, jmirit.

 

Thanks for letting us know in advanced that you already turned off the setting to receive a code. In this case, I'd recommend reaching out to our phone and chat support teams. They can verify your account and check why you're still asked for code. 

 

Here's how:

 

  1. Click Help in the upper right-hand corner of QBO.
  2. Click Talk to a human, then type in Talk to a human.
  3. Select I still need a human.
  4. Click Contact Us.
  5. Select Get a callback.

 

Our support teams are open from Monday to Friday, in between 6 AM to 6 PM Pacific Time. 

 

The Community is always here if you need anything else. 

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