We have tried everything - talking to humans did not help either - we filled in reports - we did everything asked.  We need to and cannot change our primary mailing address which is a closed PO Box.  We need to change our primary email address which is an msn address we cannot access.

I agree with the users above, unless we wish to make a purchase, we cannot get any help.  We have been QB users for over 10 years and if it was easy - we would cancel our account and go to another provider.

This is terrible customer service and we will not recommend QB to anyone.

JCoburn - [removed]