Hello, @StephanieB.

This is frustrating, and I want to get you the help you need as quickly as possible!

You'll want to reach out to our Support team; they have the tools to start a screen-sharing session with and take a look at your account in a secure environment.

Here's how to contact them:

1. From the Help menu, select Quickbooks Desktop Help.
2. Click on Contact Us.
3. Select Search for something else.
4. In the Tell us more about your question field, enter "rejected tax payments".
5. Click on Start a Message.

Please let me know if you have any other concerns within QuickBooks, I'm here to help!