Hello, @StephanieB.
This is frustrating, and I want to get you the help you need as quickly as possible!
You'll want to reach out to our Support team; they have the tools to start a screen-sharing session with and take a look at your account in a secure environment.
Here's how to contact them:
- From the Help menu, select Quickbooks Desktop Help.
- Click on Contact Us.
- Select Search for something else.
- In the Tell us more about your question field, enter "rejected tax payments".
- Click on Start a Message.
Please let me know if you have any other concerns within QuickBooks, I'm here to help!
