Good afternoon, @Rebecca581. 

Thanks for joining this thread. I'm here to show you how to get in touch with a live agent. 

 Here's how you can request a callback from a member of the QuickBooks Desktop Customer Support team: 

1. Click on the Help option on the top menu. 
2. Select QuickBooks Desktop Help. 
3. Choose Contact Us. 
4. Enter the description of your issue, then Continue. 
5. Go to Get a callback. 
6. Key in your contact info, then Confirm my call. 

Feel free to comment below if you have any more questions. I'm always here to help. Have a good rest of your day!