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Hello there, Karenn18.
Once the General and Rows/Columns options are expended we'll have to scroll down to view the other options. In addition, a browser-related issue might have caused the unexpected behavior in our Customize page.
We can perform a few browser troubleshooting steps and I suggest that every after steps we'll run the report and click the Customize button to see if the Filter option now shows up.
- Log in to QuickBooks using a private browser since it doesn't store any cache files and history for access sites.
- If this woks, we can switch back to the main browser and clear the cache.
- We can also use other browsers to verify such as Google Chrome, Internet Explorer, or Mozilla Firefox.
Let me know if how this works. I'll keep an eye on your reply. You take care always!