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Replying to:
Tori B
QuickBooks Team

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Good morning, @scott76.

 

Thanks for following up with us and trying those troubleshooting steps.

 

I have another suggestion. When you're running this open PO report, is it a memorized report? Or are you creating this new each time? If you're using a memorized report, I recommend creating a new one. Sometimes memorized reports can become broken after some time.

 

Also, are you applying a partial payment for the PO? Applying a partial payment will remove the PO from the open PO report.

 

If you're not using a memorized report or applying a partial payment, let's try merging the vendor. (This replaces the current vendor with a new one, but will keep the same data). Here's how:

 

  1. Before you begin, let's create a back up of the company file.
  2. Once your back up has been created, Open your Vendors menu at the top and click Vendor Center.
  3. Copy the vendor's name that you'd like to keep.
  4. Right-click anywhere on the list and choose New Vendor. Name the vendor as the one you copied before on step 3.
  5. A prompt will appear, select Yes to proceed.

Let me know if you're still having issues. I'll keep a lookout for your reply. Take care and enjoy your day!

 

 

 

 

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