Good morning, @scott76.
Thanks for following up with us and trying those troubleshooting steps.
I have another suggestion. When you're running this open PO report, is it a memorized report? Or are you creating this new each time? If you're using a memorized report, I recommend creating a new one. Sometimes memorized reports can become broken after some time.
Also, are you applying a partial payment for the PO? Applying a partial payment will remove the PO from the open PO report.
If you're not using a memorized report or applying a partial payment, let's try merging the vendor. (This replaces the current vendor with a new one, but will keep the same data). Here's how:
- Before you begin, let's create a back up of the company file.
- Once your back up has been created, Open your Vendors menu at the top and click Vendor Center.
- Copy the vendor's name that you'd like to keep.
- Right-click anywhere on the list and choose New Vendor. Name the vendor as the one you copied before on step 3.
- A prompt will appear, select Yes to proceed.
Let me know if you're still having issues. I'll keep a lookout for your reply. Take care and enjoy your day!
