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Hello, @jrr5050.
Let’s get this taken care of today and resolve why you’re not getting the notifications. The notification could've been turned off.
Here’s how to turn on the Customer Notification:
- Go to the Merchant Service Center, then choose Processing Tools > Manage Recurring Payments.
- Pick Settings.
- Push Yes to receive an email notifications.
If there’s any other questions, post them here in the Community and I’ll be right here to help. I hope you have a great day.