Thank you for the response, @BuzzRegular.

I understand how it felt when something isn't functioning properly as wanted.  To check the error message, I suggest connecting with our phone agents to help you investigate further.

Here's how to contact them:

1. From the Help menu, select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter a brief description of your issue and click Continue.
4. Click the Get a call back tab to talk to a specialist.

You can check our support hours and contact us at your convenient time.

You can always go back to this thread if you have additional questions. We'll be around.