Thanks for adding more details about your sales tax concern, beatrice4.
I’m here to help make sure the online program will calculate the correct sales tax rate on your invoice.
Sometimes a cache full of history and temp files can cause unexpected behaviors in QBO. Can you try logging into QBO via incognito mode or private window and create a test invoice from there.
It’s also a good place to start if the issue is caused by the cache.
Here’s how:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
If the right rate is used to compute the sales tax on the invoice, clear the cache of your regular browser. This step will force the browser to download fresh copies of everything you see on the page.
It sounds like you have possibly set up your own VAT code if you are using the UK version as the UK version does not have a 23% code therefore I recommend you get in touch with our QBO Care Team so they can check the set up of the code. To contact them:
- Go to the Help icon at the top to select the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Click on the Let’s talk button to view the support information.
- Select Start a chat or Get a callback.
For future reference, I’m adding a link that contains topics about taxes. These resources will guide you on how to process a tax return, pay and manage VAT in QuickBooks, run reports, and other tax-related- activities: Self-help articles.
If there’s anything else I can help you with, click the Reply button and add a comment. I’ll be around to assist further. Have a good one.
