Ncgross. After spending 3 hours on the phone with support and then being told I had to have a subscription for it to work...I finally found a fix.
Press Windows+R
Type services.msc
ENTER
The window opens
Find Internet Explorer ETW Collector Services (mine was just internet collector services) on the list,
then Right Click
Select Properties
Change the start-up to AUTOMATIC.
Right Click again and select START
Close it out
I restarted my pc and it works!
