Ncgross. After spending 3 hours on the phone with support and then being told I had to have a subscription for it to work...I finally found a fix.

Press Windows+R

Type services.msc

ENTER

The window opens

Find Internet Explorer ETW Collector Services (mine was just internet collector services) on the list, 

then Right Click

Select Properties

Change the start-up to AUTOMATIC.

Right Click again and select START

Close it out

I restarted my pc and it works!