Need help receiving payments

Nick610

I need help. I got this email and I’m not sure what to do.

“Your QuickBooks payments account has been declined due to missing info. You can continue to create and send invoices, but you can no longer get paid online or in-person. Any funds left in your account will be returned to your customers in the next 30 business days.”

I have my bank account linked and have excepted ACH payments in the past. Any help would be appreciated

AdonL

Hi, Nick. I understand how concerning it can be to receive such an email, especially when you've successfully accepted payments in the past.

Before taking any action, verify that the email you received is indeed from an official Intuit address. Look for the sender's email domain and be cautious of any links within the email. It should end with @intuit.com.

Moreover, given the nature of this situation, I recommend contacting QuickBooks Payments support directly. They will have the most up-to-date information about your account status and can provide personalized assistance to resolve this issue efficiently.

Here's how:

Log in to the Merchant Service Center.
Select the Support tile.
From the What can we help you with today? field, enter your concern and hit Continue.
Choose Chat or Callback.

If you need any further assistance, please don't hesitate to post here again.