Hi, Nick. I understand how concerning it can be to receive such an email, especially when you've successfully accepted payments in the past.
Before taking any action, verify that the email you received is indeed from an official Intuit address. Look for the sender's email domain and be cautious of any links within the email. It should end with @intuit.com.
Moreover, given the nature of this situation, I recommend contacting QuickBooks Payments support directly. They will have the most up-to-date information about your account status and can provide personalized assistance to resolve this issue efficiently.
Here's how:
- Log in to the Merchant Service Center.
- Select the Support tile.
- From the What can we help you with today? field, enter your concern and hit Continue.
- Choose Chat or Callback.
If you need any further assistance, please don't hesitate to post here again.
