LeizylM
QuickBooks Team

Payments

I know how useful email notifications regarding customer invoice payments are to your business, theflowerstudios.
 
Since the contents of the notifications you received has been changed, I recommend contacting our technical support team. This way, we'll be able to look into your account in a secure environment and investigate the problem further.
 
Here's how:
 
  1. Sign in to your QuickBooks Online company and select Help (?) at the top right corner.
  2. Select or type Contact Us.
  3. Write down your concern, then click Let's talk.
  4. Choose Chat or Callback.

 

If you're using a different product, check out this article for the steps to connect with us: Get help with QuickBooks products and services.
 
Also, you can open this handy link for more payment tips: QuickBooks Payments FAQ.
 
I've always got your back with any payment concerns you may have. I'd be around to help you.