After an hour of searching around, and trying different things, I've landed here. It's all so insane! I received two emails about an invoice I sent with ACH and Credit Card payment options. It was an invoice that is on my books as paid and deposited, $80.73. It took a couple days to show up on my bank statement so I thought it was a glitch, but sure enough, there it is, $80.73 taken back out of my account, along with a $10 fee. My bank account is not connected to my quickbooks, so I can't do what some "support" has recommended in other threads, via bank transactions, etc.
Here's what really sucks: First off, the email states "
- Return reason: R04 - INVALID ACCOUNT NUMBER [removed]
Why, I might ask, would you allow a person to input the incorrect bank information and then charge me a fee for it????? The email has a link to see "how to handle a canceled bank transfer".... doesn't work. When searching, the only articles I find assume you have your bank account linked, but I do not.
THE QUESTION, PLEASE ANSWER:::::::::: I have an invoice showing PAID that has not been paid, and of course your handy little $10 fee. How do I get my books to balance? I can't delete that transaction as it's already been "deposited" %$!@#%
