Hello there, Snowshark.
The bank tells QuickBooks Payments when a consumer disputes a charge with their bank or credit card company. A recovery request will be sent to you. Since your email response won't be delivered to QuickBooks, I suggest getting in touch with one of our experts from the QuickBooks Merchant Support Team. Here's how:
- Click the Help (?) icon in your QuickBooks Online.
- Choose either tab to get started: Assistant or Talk to a human.
- Search or select Contact Us.
- Select Start a chat with a support expert or Get a callback from the next available expert.
We also encourage you to review some of our commonly asked Payments questions.
Additionally, you can use this article as a guide on managing the chargeback in QuickBooks Payments: Handle chargebacks and retrieval requests for QuickBooks Payments.
Keep me posted if you need further assistance with your QuickBooks payments. I'm always here to help you. Stay safe.
