Thanks for getting back to us, @NealRM. I'm here to share some insights about rejected ACH payments in QuickBooks.
QuickBooks Payments charges a fee each time a transaction is processed. This charge will be posted in your account.
In your case, you may want to charge your customer for the failed payment. First, create a "rejected bank transfer fee" item. Here what you need to do:
- Go to Settings menu, then select Products and Services.
- Select New and then Service.
- In the Name field, enter "Returned Bank Transfer Fee."
- From the Income account drop-down, select or add an income account called Returned Bank Transfer Fees. Or, select an expense account you already use to track your bank charges.
- Select Save and close.
After that, add the item to the original invoice and resend it. Here's how:
- Open the invoice, then add the returned bank transfer fee item.
- Enter the amount of the fee you were charged.
- Resend the invoice.
You can visit this article to learn more about handling a rejected or failed bank transfer payment in QuickBooks.
You're always welcome to reply if you have follow-up questions with credit card fees. I'll be around to listen and help.
