I spent many hours working on this and some with a chat tech that was totally a waste of time.  After deleting QB Enterprise, reinstalling same issue.  Then deleting Office 2019 and having an issue reinstalling.  Had to hire an IT company to help and they have spent $1096 of time messing with this.  Only to find out its a QB issue now and I was not alerted during my tech chat session.  What a waste of money and time having a user not able to work for two days. 

I'm pissed - this is been going on for months and no fix?  Come on QB !  I guess its like the other issues I have called in for the last two decades they never fix.  They just keep puking out never versions over quality and repairs.  Fix something first !      

Voila!!  Its working now!  My company just started having this issue also.  2 users, only 1 having the problem of edited text when sending an invoice not being sent.  The user was behind on Windows updates.  She updated Windows to the latest and now it is working as intended.  I suggest all the posters here check for updates (in Windows, not QB)

This worked for me

Also this is causing outlook to crash repeatedly. Once this pop up comes up and you start editing out look crashes and you get an alert that the process could not be completed. 

It was working fine but with the latest update it does not work anymore in Quickbooks desktop

I'll make sure that you can send your invoices, dbeiler.

The error that you've encountered usually happens due to a configuration issue in the program. To isolate this, you'll want to make sure to update your Microsoft Office 365 release and QuickBooks Dekstop to the latest release. 

Once done, verify that your Microsoft Outlook is set as the default mail app on your computer:

1. Enter "Control Panel" in the Windows search bar, then click it.
2. Choose Programs, then select Default Programs.
3. Click Set your default programs, then choose Mail.
4. Select Outlook.

If your Outlook is still crashing, you can perform the additional troubleshooting steps in this article: Crash: Com Error in QuickBooks Desktop.

I'm also adding this article to learn how to resolve common Outlook issues in the program: How to fix "Error: QuickBooks is unable to send your email to Outlook.

Feel free to leave a  comment below if you have any other concerns or follow-up questions about this topic. Have a good one.

Your an idiot and no that doesnt help

Good morning, @dbeiler. 

Thanks for reaching back out and letting us know that those steps didn't work for you. 

If you've already tried the instructions above that my colleague listed, then I recommend contacting our Customer Support Team. They'll be to look further into your account to see why this is happening. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Tap the Contact Us hyperlink. 
4. Give a brief description of the issue and click Let's talk. 
5. Scroll down and select to Get a callback. 

That's all there is to it! 

Please let us know how the phone call goes. I want to ensure that you're able to get back to business. Have a wonderful day! 

Has anyone found a solutions to this - I see this post is a bit older and I've been following the steps but still no luck? It's only happening to one out of five people at our office right now. 

Hello there, @BRichardsonCRE.

Let me route you to the best support who can further check what's causing the error when editing and sending invoices via Outlook in QuickBooks Desktop (QBDT).

Since the changes in the body of your email aren't reflecting when sending invoices through Outlook even after following the solutions in this thread, I encourage you to reach out to our Technical Support team. They can create a case to trigger an investigation, check why it's only affecting one user, and get the issue fixed in no time. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your business's growth and transaction using QBDT: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

Let me know if there's anything else you need in managing invoices and other income transactions in QBDT. I'm always ready to help. Take care, and I wish you continued success, @BRichardsonCRE.

What a surprise - after a year this issue still has not resolved. Quickbooks is still having issues sending to Outlook. It reared it's head again today.

Pretty ridiculous this hasn't been fixed yet. Let me guess - start a support ticket?

We had this problem last year and I posted then that the only user with the problem did Windows updates, which fixed the problem.  About a month ago, a similar problem reoccurred with QB/Outlook with only one user.  She forced her Windows updates (which she was behind on)...and the QB issue was fixed again.  I have a lot of unresolved issues with Quickbooks that madden me.  So, I am not defending them.  But in our case, this was a Microsoft issue, which Windows updates fixed. 

Thank you for this suggestion.  I am having the same issue and support has been useless so far.

I went through this years ago and it now has started again in the last week.  I'm paying an outsourced IT company to work on it this time, it took weeks to resolve last time.  

I am an IT consultant (have been for nearly 30 years). This was relatively easy to solve. I had a client with multiple users experiencing this problem. After some troubleshooting I found two possible solutions depending on the mood of the computer: 

1) delete and recreate the outlook profile - resolved on some

2) delete and recreate the windows user profile - resolved for all 

Number two is much more intense depending on how your computer is setup. All my clients are domain-joined so I just logged in as administrator and deleted the user profile and then recreated. This resolved on all no matter what. I would try number one first (for sake of speed) and it resolved probably 40% of the affected users. 

Also, we did not start seeing this until recently (Fall of 2022). Therefore, I cannot determine what actually causes it. We keep Windows, Dell drivers / firmware, 365 and QB updated with great frequency (pretty much monthly or every two weeks) and, again, just now noticed it. 

Hope this helps! 

I just upgraded windows and started experiencing the same problem.   Has this been fixed in the last year?

Hello, @Twittlebit.

Can you tell me more about the problem that you're referring to? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!