Good morning, @dbeiler.
Thanks for reaching back out and letting us know that those steps didn't work for you.
If you've already tried the instructions above that my colleague listed, then I recommend contacting our Customer Support Team. They'll be to look further into your account to see why this is happening. Here's how:
- Go to the Help menu.
- Press the QuickBooks Desktop Help option.
- Tap the Contact Us hyperlink.
- Give a brief description of the issue and click Let's talk.
- Scroll down and select to Get a callback.
That's all there is to it!
Please let us know how the phone call goes. I want to ensure that you're able to get back to business. Have a wonderful day!
