Child Support staff have called to say that they have payments deducted for staff but they cannot see the deduction reported via Single Touch Payroll. I have downloaded the lodgement report where a payment should show and it is nil. I have checked the classification in Deduction Categories in payroll settings and it shows as Child support deduction. There were no child support deductions when Stage 2 STP changes were made. What do I have to do to get the deductions to report routinely via STP.
