dorretti
Level 2
‎September 03, 2024 02:14 PM

Child Support Deduction is set up with the classification "child support deduction" but deduction amounts are not reported via STP

Child Support staff have called to say that they have payments deducted for staff but they cannot see the deduction reported via Single Touch Payroll.  I have downloaded the lodgement report where a payment should show and it is nil.  I have checked the classification in Deduction Categories in payroll settings and it shows as Child support deduction.    There were no child support deductions when Stage 2 STP changes were made.   What do I have to do to get the deductions to report routinely via STP.
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IntuitSheila
Level 8
‎September 03, 2024 04:00 PM

Payroll and STP

Hi Dorretti,

 

Thanks for posting in the Community!

 

It's good to hear you were able to check the classification of the child support deduction in your deduction categories. After the STP phase 2 roll out there were two classifications automatically added by the system, the Child support deduction and Child support garnishee.

 

Since you've verified the set up is correct, let's create an update event in your Single Touch Payroll. Here's how:

 

  1. Click on the Payroll tab.
  2. Click on Reports and choose Single Touch Payroll.
  3. Click on Create update event.
  4. Select the Financial year and Pay schedule.
  5. Click on Create.

Verify if the child support deduction amount is showing. Check this link to learn more about how to: Update deduction categories for STP Phase 2.

 

If the issue persists, I recommend contacting our Customer Care Team. That way, they can ask for your details in a secure way and help check your deduction categories. 

 

Reply to this post if you have other QuickBooks concerns.

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