accounts2477
Level 1

Payroll and STP

These are the types of exchanges that occur when I try to use the Live Chat feature on QB Time:
 
QB Time Assistant
 at 8:43, May 27:
I'm Sorry, I am not able to understand. Please select an option.
 
You
 at 8:44, May 27:
What option?Read
 
QB Time Assistant
 at 8:44, May 27:
I'm Sorry, I am not able to understand. Please select an option.
 
You
 at 8:45, May 27:
There are no options Read
 
QB Time Assistant
 at 8:45, May 27:
I'm Sorry, I am not able to understand. Please select an option.
 
You
 at 8:51, May 27:
Hello???Read
 
QB Time Assistant
 at 8:51, May 27:
How can we help you today?
 
This then becomes the definition of insanity where the same thing happens over and over again with the end result being that I still have not been able to get any help with the problems we are experiencing.  
As for the help page, as I said before, I was able to start talking to someone, but after explaining the issues we were having, the call was disconnected and I was too annoyed and frustrated to try calling back again.